Casinu FAQ —
Your Questions, Answered

The minimum age to play on Casinu is 21 years old. This is the legal age requirement for casino-style gambling in the Philippines as set by PAGCOR regulations. We take age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned.

Go to the Login page and click the "Forgot Password" link below the login form. Enter the email address associated with your Casinu account and we will send you a password reset link. Check your inbox — and your spam folder if you do not see it within a few minutes. The reset link is valid for 30 minutes.

No. Each player is allowed only one Casinu account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being suspended and balances forfeited. If you are having trouble accessing your existing account, please contact our support team at [email protected] instead of creating a new one.

After registering, Casinu will send a verification email to the address you provided. Click the link in that email to confirm your account. For withdrawal purposes, you may also be asked to complete identity verification (KY C) by submitting a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, or driver's license. This is a standard security measure to protect your account and ensure compliance with regulations.

Casinu supports the most popular Philippine payment methods, including GCash, PayMaya, BPI, BDO, and Metrobank online banking. All transactions are processed in Philippine Peso (₱ PHP) so there are no currency conversion fees or confusing exchange rates to worry about.

The minimum deposit on Casinu is ₱100. This low entry point means players from all over the Philippines — whether you are in Metro Manila or the provinces — can enjoy the full Casinu game library without needing a large starting balance. Deposit limits may vary depending on your chosen payment method.

Most Casinu withdrawals are processed within 1 to 3 business days. GCash and PayMaya withdrawals are typically the fastest, often completing within 24 hours. Bank transfers to BPI, BDO, or Metrobank may take up to 3 business days depending on your bank's processing schedule. Make sure your account is fully verified before requesting a withdrawal to avoid delays.

Casinu does not charge fees on deposits. For withdrawals, Casinu also does not impose platform-side fees, though your bank or e-wallet provider (GCash, PayMaya, etc.) may apply their own standard transaction charges. We recommend checking with your payment provider for their current fee schedule.

Most deposits reflect instantly. If your deposit has not appeared after 30 minutes, first check that the transaction was completed successfully on your GCash, PayMaya, or banking app. If the payment went through on your end but your Casinu balance has not updated, contact our support team at [email protected] with your transaction reference number and we will resolve it promptly.

Casinu offers a curated selection of games designed for Filipino players: Let's Shoot (arcade shooter), Fruit Shop (classic slots), Mahjong Ways 2 (tile-based slots), Pearls of Bingo (online bingo), Monster Dice (dice game), and Wheel (spin-to-win). Visit the Game page for the full library with descriptions and direct play links.

Yes. All Casinu games use a certified Random Number Generator (RNG) to determine outcomes. This means every spin, roll, or draw is completely independent and unpredictable — no outcome is influenced by previous results or by the size of your bet. The RNG system ensures every Casinu player, whether in Davao, Cebu, or Quezon City, has the same fair chance on every round.

We recommend starting with Fruit Shop — it is the most straightforward game in the Casinu library. Spin the reels, match the symbols, and collect your winnings. No complicated rules or strategies needed. Once you are comfortable, try the Wheel for instant results, or Monster Dice for fast-paced rounds.

Absolutely. All Casinu games are fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your browser, and you can also install the Casinu App for a faster, app-like experience. Games are designed with touch-friendly controls and load quickly even on standard mobile data connections common across the Philippines.

New Casinu players can take advantage of a welcome bonus upon making their first deposit. Bonus details, including the match percentage and minimum deposit requirement, are displayed on the registration and promotions pages. All bonuses are subject to wagering requirements — please read the Terms & Conditions carefully before claiming any offer.

Every time you play a Casinu game, you earn loyalty points. These points accumulate and unlock higher reward tiers with better perks — including cashback, bonus credits, and exclusive promotions. The more you play, the faster you climb. Visit the Loyalty Program page for a full breakdown of tiers and rewards.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always check the specific wagering terms attached to each Casinu promotion.

Casinu provides built-in responsible gaming tools accessible from your account settings. You can set daily, weekly, or monthly deposit limits to help manage your spending. Once a limit is set, it takes effect immediately and cannot be increased for a 24-hour cooling-off period. We encourage all players to use these tools proactively. Learn more on our Responsible Gaming page.

Self-exclusion allows you to voluntarily block access to your Casinu account for a set period — from 30 days up to permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or play. To request self-exclusion, go to your account settings or contact our support team at [email protected]. We process all self-exclusion requests within 24 hours.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. Casinu supports responsible gaming and encourages players to seek assistance when needed. You can also use the self-exclusion and limit tools in your account settings immediately. Visit our Responsible Gaming page for more guidance and support resources available to Filipino players.

The Casinu app is a Progressive Web App (PWA) — no app store download required. Visit the App page on your mobile browser, then follow the on-screen instructions to add Casinu to your home screen. It works on both Android (Chrome) and iOS (Safari). Once installed, it launches like a native app with fast load times and offline-ready features.

Yes, the Casinu app is completely free to install. There are no download fees or subscription charges. Your account balance, game history, and bonuses are all synced in real time between the app and the desktop browser version, so you can switch between devices seamlessly.

First, check your internet connection — a stable mobile data or Wi-Fi connection is needed for the best Casinu experience. If the connection is fine, try clearing your browser cache and reloading the page. On Android, you can also try uninstalling the PWA from your home screen and reinstalling it via the App page. If the issue persists, contact us at [email protected] with your device model and browser version.